Privacy Notice

Last updated: 2 October 2026

Wellness & Wellbeing with Liza respects your privacy and is committed to protecting your personal information.

This privacy notice explains what information I collect, how and why I use it, how I keep it secure and the rights you have in relation to your personal data.

Who I am

Wellness & Wellbeing with Liza provides midlife coaching, menopause and andropause support, fitness and nutrition coaching, weight management and GLP-1 lifestyle support, wellbeing services and workplace menopause training.

For the purposes of UK data protection law, Wellness & Wellbeing with Liza is the data controller for personal information collected through this website and through my coaching and wellbeing services.

Location: Solihull, United Kingdom
Email: Wellness_Liza@outlook.com 

If you have any questions about how your information is used, please contact me using the details above.

Information I may collect

Depending on how you interact with me, I may collect:

  • your name and contact details, including your email address and telephone number;

  • information you provide when completing an enquiry, booking or contact form;

  • information relating to services you enquire about or purchase;

  • correspondence between us;

  • appointment and coaching information;

  • payment and transaction information;

  • feedback or testimonials you choose to provide;

  • information relating to your preferences for receiving communications; and

  • technical information collected when you use the website, where applicable.

If you use my coaching or wellbeing services, you may also choose to share information about your health, lifestyle, symptoms, medication, nutrition, fitness or wellbeing.

Information concerning your health is treated as special category personal data and is given additional protection.

How I collect your information

I may collect information:

  • directly from you when you contact me, complete a form, book a service or work with me;

  • through conversations, assessments or coaching sessions;

  • when you purchase or enquire about a service or product;

  • when you subscribe or consent to receive communications;

  • through this website and the technology used to operate it; or

  • from publicly available business sources where I am contacting organisations in connection with my workplace services.

Why I use your information

I may use your personal information to:

  • respond to enquiries;

  • provide coaching, training or other services you have requested;

  • manage appointments and client relationships;

  • process and maintain records of transactions;

  • communicate with you about services you have purchased or requested;

  • maintain appropriate coaching and business records;

  • improve my services;

  • meet legal, regulatory, accounting or tax obligations;

  • manage my website and business systems; and

  • send marketing communications where I have an appropriate lawful basis to do so.

I will not sell your personal information.

My lawful bases for using your information

Under UK data protection law, I must have a lawful basis for processing your personal information.

Depending on the circumstances, I may rely on:

Contract – where processing your information is necessary to provide a service you have requested or to take steps at your request before entering into a contract.

Legitimate interests – where processing is reasonably necessary for running and developing my business, responding to appropriate enquiries or communicating with organisations about relevant workplace services, provided that these interests do not override your rights and interests.

Consent – where you have specifically agreed to a particular use of your information, such as certain marketing communications. You may withdraw consent at any time.

Legal obligation – where I need to process information to comply with a legal or regulatory requirement.

Health and other special category information

During coaching or wellbeing services, you may choose to provide information concerning your physical or mental health.

Where I process health information or other special category personal data, I will only do so where I have both an appropriate lawful basis under Article 6 of the UK GDPR and an appropriate condition under Article 9.

Where applicable, I may ask for your explicit consent to process health information for the purposes of providing coaching or wellbeing support.

You can withdraw that consent at any time. However, this may affect my ability to provide services where that information is necessary for the support you have requested.

I will only collect health information that is relevant and reasonably necessary for the service being provided.

Marketing communications

I will only send electronic marketing communications where permitted by law.

Where your consent is required, you can withdraw it at any time by using an unsubscribe option where provided or by contacting me directly.

Withdrawing from marketing communications will not affect communications that are necessary to provide services you have requested or purchased.

Who I may share your information with

I use trusted third-party providers to help operate my business. These may include providers of:

  • website hosting and website services;

  • customer relationship management systems;

  • email and communications;

  • appointment or form management;

  • payment processing;

  • cloud storage and IT services;

  • accounting or professional services; and

  • other technology necessary to deliver my services.

These providers may process personal information on my behalf and are expected to protect it appropriately.

I may also disclose information if required to do so by law or where necessary to establish, exercise or defend legal rights.

I do not sell or rent your personal information to third parties.

International transfers

Some of the technology and service providers I use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, I take reasonable steps to ensure that an appropriate legal safeguard is in place as required by UK data protection law.

How long I keep your information

I only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting or regulatory requirements.

As a general guide:

  • unsuccessful or general enquiries will normally be retained for up to 12 months;

  • client and coaching records may be retained for up to 7 years after the client relationship ends where appropriate;

  • financial and transaction records will normally be retained for the period required by UK tax and accounting legislation; and

  • marketing information will be retained until you withdraw your consent or object to receiving marketing, or until it is no longer reasonably required.

Information may be deleted sooner where there is no longer a legitimate reason to retain it.

Keeping your information secure

I take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to people and service providers who reasonably require it for the purposes described in this notice.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights including the right to:

  • ask for a copy of personal information held about you;

  • ask for inaccurate information to be corrected;

  • ask for your information to be deleted in certain circumstances;

  • ask for processing to be restricted;

  • object to certain uses of your information;

  • request transfer of certain information to another organisation;

  • withdraw consent where processing is based on consent; and

  • object to direct marketing at any time.

These rights do not apply in every circumstance.

To exercise any of these rights, please contact:

Email: Wellness_Liza@outlook.com 

You will not normally be charged for making a request.

Your right to complain

If you have concerns about how I use your personal information, I would encourage you to contact me first so that I can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

You can find further information at ico.org.uk.

Cookies

This website may use cookies and similar technologies to operate correctly, remember preferences and understand how visitors use the website.

Where consent is required for non-essential cookies, these cookies should not be placed on your device unless you choose to accept them.

Further information about any cookies or similar technologies used on this website will be provided where required.

Embedded maps and third-party services

This website uses Mapbox technology to display location information. When you view a page containing the map, certain technical information, such as your IP address, browser or device information, may be processed by Mapbox in order to provide the map service.

For more information about how Mapbox handles personal information, please refer to Mapbox’s own privacy information.

Third-party websites

This website may contain links to other websites or services. Once you leave this website, the way your information is handled will be governed by the privacy practices of that third party.

I encourage you to review their privacy information before providing personal information.

Changes to this privacy notice

I may update this privacy notice from time to time to reflect changes to my services, systems or legal obligations.

The latest version will always be published on this website with the date it was last updated.